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FAQ

How can I trust?

As we know ,it is a risk to order something via the internet,so how do you know it is safe to order your dress from MYCOWRY BRIDAL ? First,We accept Paypal ,payment is a safe payment method for clients to buy something via the internet. Second,We accept Partial Payment,that is to say,the customers can pay a deposit to start their orders,after the dresses are done,they can pay the rest money to get their dresses.Third,After the customers get the dress from our company,if they found the dress was damaged or something wrong or not fit .they can send it back to us .we will deal with it right away after we receive the request.

Why your prices so low?
Mycowry bridal wedding dress factory is able to offer our featured collections online 30% - 40% off retail prices for 2 key reasons.
First, we operate at a lower overhead than a retail store. For example, we do not employ a sales staff or alterations department, all of which add to the cost of operation. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.
Secondly, We are a professional wedding factory, not retailer of any wedding factory, you can order dress from our factory directly.

What's the price show on your website?

the price on our website is retail price just not include the shipping cost, more information about shipping you can view shipping page.

What is the delivery time for orders?

We have able to delivery dress very fast. Normally it take 4-5 weeks for Custom orders and delivery time about 3- 7 days for shipping.

When should I order?

Please place your order as far as in advance of your wedding date as possible, normally can't less than 1 month. It also affords you a comfortable time frame to accommodate any alterations if necessary.

What is your return policy?

We guarantee all our dress with high quality. If our dress not good quality, customer can return back the dress. But we can't accept return dress for custom cut order.
All sales are final and cannot be cancelled at the point of purchase.
Please be sure of the style, size, color, and any other specifications before submitting your order.

How can I see a swatch of the color I'm interested in before I order?

Sorry, the shipping cost is very expensive, so we do not have swatches available to send out to customers. we can just can send our color chart and product cd to our wholesaler with their order.
You can confirm the dress color by two ways, as follow:
1, view our color chart, choose color on internet.
2, send me a color picture, and we will tell you if we have this color for your dress.
Note: Not any extra cost for color change.

How do I pay?

We just have 4 payment way, 1, bank transfer 2, Western Union, 3 MoneyGram,4 Paypal
about the western union payment you can view their website: www.westernunion.com
about MoneyGram payment, you can view their website http://www.moneygram.com
Details information, email us.

Is there a charge for sales tax?

There is no charge for sales tax on all orders shipped outside of China.

How do I decide what size to order?

Each manufacturer offers their own size chart, So, please decide your size by our size chart. Keep in mind that the measurements are taken to determine the closest size to be ordered and that the garment will not be custom-made to the exact measurements. Almost every gown will need some type of adjustment.
Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure. The designer will be unable to accommodate any changes to the size once the order has been placed.